Published on: June 23, 2020
Sometimes it happens, no matter what you try to do. A client might want to leave for a variety of reasons:
I experienced this recently. A client reached out about how to move their platform. This client originally came to me through an employee who isn’t with the company anymore. I wondered if they would stick with me when that employee left. While I did my best to keep their business, it looks like they are going to leave.
So what is the proper response to this?
Emotions are one thing, but you have to keep a level head. If I let emotions take over, response would range from:
While all of these are natural reactions, they need to be channeled to a positive reaction. Fear of lost revenue is never something I like to ignore. But rather than stay afraid the response has to be action to get more revenue. So channelling these emotions to a new reaction results in:
If I do this, the fear goes away, and while results might not be immediate, they will come!
Let me know in the comments how you deal with losing clients. Love to hear it!